Public Service Training
Develop trusted, high-performing public services that put citizens first. Explore public service laws, craft straightforward service standards, optimise queues, upskill frontline teams, and convert feedback into tangible performance gains using simple tools and metrics.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain practical skills for delivering reliable, citizen-focused public services daily. Master key aspects of public service regulations, establish clear standards, implement efficient queue systems to cut wait times, handle complaints effectively, communicate at the frontline, coach staff, and leverage feedback, KPIs, and cost-effective tweaks for ongoing, trackable enhancements.
Elevify advantages
Develop skills
- Master frontline service: manage complaints and challenging citizens with composed, effective methods.
- Optimise queues and spaces: create equitable, budget-friendly queue setups and waiting zones.
- Design service standards: chart customer journeys and define precise, compliant service agreements.
- Convert feedback to results: transform basic surveys and grievances into swift enhancements.
- Deliver inclusive services: support at-risk groups with compassion and correct procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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