Policy Management Course
Gain expertise in policy management for public services. Master designing citizen complaint policies, defining roles and service standards, tracking cases using key metrics, and fostering continuous improvement through transparent and accountable practices. This course equips you with practical tools to enhance governance, compliance, and service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Acquire hands-on skills to create, deploy, and refine effective policies for handling citizen requests and complaints. Cover defining roles and governance, establishing service standards, developing tracking systems, ensuring legal and privacy compliance, managing risks and change, and leveraging feedback with KPIs for ongoing improvements.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Develop fair, lawful, transparent citizen complaint procedures.
- Map end-to-end service workflows for requests and complaints.
- Implement case tracking, KPIs, and reporting for public services.
- Plan change implementation with training and risk management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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