Veterinary Secretary Training
Gain essential Veterinary Secretary skills: expertly manage bookings, triage urgent cases, coordinate staff and vets, communicate effectively with clients, and maintain precise medical records via clinic software. This boosts clinic efficiency, enhances patient care, and improves client satisfaction across all interactions from initial contact to billing.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance front-desk expertise through targeted training in appointment types, efficient scheduling, and time management to minimise wait times and prevent overload. Master booking protocols, conflict resolution, room and staff coordination, precise documentation, SOAP note integration, and record management. Become proficient in clinic software, key performance indicators, and assured phone and email interactions, ensuring seamless client experiences from arrival to departure.
Elevify advantages
Develop skills
- Smart appointment scheduling to avoid double-booking and overload.
- Veterinary reception skills for handling calls, triage, and check-ins.
- Accurate recordkeeping with SOAP notes, billing, and follow-ups.
- Proficiency in practice software for scheduling, invoicing, and data.
- Evidence-based scheduling using KPIs to optimise wait times.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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