Patient Representative Training Course
This course equips participants with essential skills to advocate for patients, manage complaints, and ensure rights are upheld in healthcare settings through practical training and real-world application.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Patient Representative Training Course provides practical tools to safeguard rights, handle complaints, and promote safe, respectful care. You'll learn key legislation, fundamental rights, and hospital processes while developing robust communication, documentation, and advocacy abilities. Using scripts, checklists, and role-playing, you'll build confidence to manage challenging situations, resolve disputes, and assist patients and whānau throughout their care journey.
Elevify advantages
Develop skills
- Patient interview mastery: use structured questions to gather clear, actionable details.
- Complaint documentation expertise: record incidents accurately and maintain evidence integrity.
- Effective communication: de-escalate tensions, use straightforward language, and establish trust swiftly.
- Rights-focused advocacy: apply patient rights and hospital policies to real scenarios efficiently.
- Collaborative negotiation: facilitate case discussions and resolve issues without assigning fault.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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