Patient Communication Skills Course
Enhance your ability to communicate compassionately with patients during challenging discussions, breaking bad news, and end-of-life scenarios. Gain practical tools like scripts, de-escalation methods, family meeting strategies, and self-care practices designed specifically for healthcare workers to boost confidence and teamwork while preventing burnout.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you to manage tough patient talks with poise and clarity. Master straightforward language, empathetic replies, de-escalation tactics, and SPIKES for delivering difficult news. Hone skills in realistic scenarios, family conferences, follow-up strategies, and personal wellbeing routines to curb exhaustion and improve team dynamics.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly de-escalate patient emotions like anger or fear using empathy techniques.
- Facilitate family meetings to align goals, discuss DNR orders, and record decisions.
- Safeguard your wellbeing and team through debriefs, spotting burnout, and support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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