Tourism and Leisure Reception Officer Training
Gain expertise in front-desk operations for resorts and nature parks. Develop skills in welcoming guests, enforcing safety and child protocols, supporting accessibility, resolving complaints, and communicating clearly to ensure exceptional tourism and leisure experiences for all visitors.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course equips you to confidently greet international families, handle efficient check-ins and check-outs, and manage resort services. Master safety protocols, child care standards, accessibility support, clear signage, written materials, and complaint resolution using professional communication, empathy, and organisation for a seamless, high-quality guest journey.
Elevify advantages
Develop skills
- Resort operations mastery: manage check-in, services, and schedules efficiently.
- Guest reception skills: greet families, verify bookings, and explain services promptly.
- Accessibility expertise: assist guests with special needs for safe, inclusive stays.
- Safety and child care protocols: implement rules, mitigate risks, and safeguard children.
- Complaint handling tactics: calm situations and provide suitable resolutions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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