Professional Hotel and Catering Training
Gain essential skills for professional hotel and catering operations at 4-star level. Master shift planning, guest communication, complaint resolution, hygiene controls, and team coordination to provide outstanding service and advance in hospitality and tourism careers. This course equips you with practical tools, checklists, and procedures for efficient, compliant, and guest-focused performance during peak times.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on training for hotel and catering professionals, focusing on efficient shift management, upholding 4-star service standards, and ensuring guest satisfaction. You will learn to use checklists, standard operating procedures (SOPs), and key performance indicators (KPIs), along with protocols for welcoming guests, handling complaints, coordinating with kitchen and events teams, and maintaining hygiene, safety, and quality controls to deliver organised, compliant service even in busy periods.
Elevify advantages
Develop skills
- Shift planning expertise: create efficient schedules for hotel and restaurant peaks.
- 4-star service standards: implement SOPs, KPIs, and benchmarks effectively.
- Guest interaction skills: greet, assist, and reassure guests using professional protocols.
- Complaint management: apply structured methods to resolve issues and safeguard reputation.
- Hygiene and safety protocols: conduct essential checks to ensure compliance and readiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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