PMR Agent Training
Develop essential skills as a PRM agent in high-pressure airport settings. Gain in-depth knowledge of ADA, FAA, and TSA regulations, alongside safe mobility assistance techniques, empathetic communication, cultural sensitivity, rapid incident response, and efficient procedures to ensure safe, respectful service for passengers with reduced mobility across New Zealand and international airports.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
PRM Agent Training equips you with practical skills to confidently assist passengers with reduced mobility in busy airport terminals. Master key regulations including ADA, FAA, and TSA requirements, safe wheelchair handling and equipment use, infection control protocols, and effective time management. Hone clear communication, cultural awareness, risk assessment, incident handling, and apply practical checklists for seamless, compliant, and stress-free support.
Elevify advantages
Develop skills
- Master PRM operations: prioritise effectively, optimise routes to save time, and coordinate with multiple teams.
- Enhance disability assistance: perform safe transfers, provide reliable guidance, and communicate respectfully.
- Ensure PRM compliance: implement ADA, FAA, and TSA standards in everyday airport tasks.
- Handle PRM incidents: assess risks, record details accurately, and safeguard passenger rights.
- Prioritise hygiene and safety: properly clean, use, and maintain mobility aids and equipment.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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