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Luxury Hotel Receptionist Training

Luxury Hotel Receptionist Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for outstanding 5-star front desk service right from the start. You'll cover VIP guest handling, efficient check-in processes, managing early arrivals and room assignments, plus seamless teamwork with housekeeping, concierge, and bell staff. Gain expertise in resolving complaints, ethical upselling techniques, overbooking strategies, and practical scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.

Elevify advantages

Develop skills

  • Master luxury front desk operations for seamless 5-star guest experiences from arrival to departure.
  • Coordinate PMS systems and teams including housekeeping, concierge, and bell staff effectively.
  • Develop upselling skills to ethically promote upgrades, packages, and premium experiences.
  • Excel in guest communications, managing VIPs, complaints, and professional emails confidently.
  • Handle overbookings and incidents with calm, efficient solutions that keep guests loyal.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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