Hotel Receptionist Training
Gain essential skills in front desk operations, reservations, billing, and guest interactions to confidently manage overbookings, complaints, and high-pressure shifts. Develop the professional abilities sought by hotel employers globally in travel and tourism. This practical course builds multitasking, time management, and coordination with hotel departments for receptionist excellence.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance front desk proficiency through practical training in check-in, check-out procedures, reservation management, upgrades, and overbooking resolutions. Master effective guest communication, complaint handling, service recovery techniques, along with billing, payment processing, and corporate accounts. Improve time management, multitasking, professional behaviour, PMS system entries, shift handovers, and collaboration with housekeeping, maintenance, and other key hotel areas.
Elevify advantages
Develop skills
- Master reservations: confidently manage overbookings, upgrades, and walk-ins.
- Excel at front desk tasks: handle check-ins, check-outs, and room assignments professionally.
- Develop billing expertise: accurately process payments, folios, refunds, and audits.
- Learn service recovery: quickly resolve complaints, noise problems, and difficult guests.
- Enhance communication: coordinate with teams, log incidents, and manage peak shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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