Hotel Front Desk & Reservations Training Course
Gain expertise in hotel front desk and reservations: manage calls, check-ins, billing, overbookings, and complaints confidently. Perfect for travel and tourism workers seeking exceptional service delivery and advancement in hospitality operations. Develop efficient workflows, precise documentation, and calm professionalism for every shift.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills for handling calls, securing bookings accurately, and confidently using property management systems. Master check-in and check-out processes, verify payments and IDs, prevent overbookings, use effective guest communication scripts, and resolve disputes. Utilise checklists to enhance time management, remain composed under pressure, and provide professional service consistently.
Elevify advantages
Develop skills
- Professional booking management: handle, record, and confirm reservations swiftly.
- Skilled PMS usage: oversee check-ins, check-outs, folios, and room stock.
- Overbooking management: avoid problems, reassign guests, and ensure satisfaction.
- Billing and dispute expertise: correct accounts, handle payments, and settle issues.
- Front desk efficiency: apply checklists, prioritise duties, and maintain composure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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