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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides clear, ready-to-use standards for every guest interaction in hotels, from check-in to check-out. You will learn professional greetings, body language, scripts, shift checklists, inter-department coordination, and accurate recordkeeping. Additionally, master complaint handling, de-escalation strategies, and feedback collection to ensure consistent, efficient, and memorable guest experiences every time.

Elevify advantages

Develop skills

  • Front desk scripting for consistent, polished greetings and farewells.
  • Guest-first mindset applying hospitality principles in every hotel interaction.
  • Shift coordination using checklists to align front desk with housekeeping and F&B.
  • Check-in and check-out mastery with fast, accurate, guest-friendly protocols.
  • Complaint resolution de-escalating issues with empathy, ownership, and clear logs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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