Hotel Course
This course equips learners with essential front office skills for hotel operations, focusing on guest interactions, service recovery, and operational efficiency to ensure exceptional guest experiences.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Hotel Course provides practical front office skills to manage bookings, check-in, check-out, billing, and payment methods with confidence. Learn clear scripts for greeting guests, handling early arrivals, complaints, and noise issues, while documenting every interaction. Master housekeeping coordination, room readiness, service recovery, KPIs, SOPs, and daily shift routines to deliver smooth, efficient, and reliable guest experiences.
Elevify advantages
Develop skills
- Front desk operations: master PMS check-in/out, billing, and room status fast.
- Guest communication: use pro scripts to greet, verify, and resolve issues calmly.
- Service recovery: apply quick fixes, smart compensation, and track KPIs.
- Housekeeping coordination: align room status, turn-down, and maintenance notes.
- Hotel policies & safety: handle wake-up calls, noise, privacy, and basic security.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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