Hotel and Cruise Ship Hospitality Course
Master hotel and cruise ship hospitality with global service standards, guest recovery skills, safety know-how, and cross-cultural communication to handle disruptions, protect guests, and deliver five-star experiences in today’s travel and tourism industry. This course equips you with practical tools for front office management, international standards, and high-quality guest interactions on land and sea.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Hotel and Cruise Ship Hospitality Course provides practical tools to manage front office tasks, guest communication, and onboard safety confidently. You will learn international service standards, cross-cultural interactions, effective disruption recovery including rebooking and compensation, plus skills in allergy management, F&B coordination, and clear documentation for consistent, high-quality guest experiences in dynamic hospitality environments.
Elevify advantages
Develop skills
- Guest recovery strategies: handle disruptions, refunds, and goodwill gestures fast.
- Cruise front office skills: manage check-in, complaints, and multilingual guests.
- Cross-cultural service: adapt language, tone, and behavior for global travellers.
- Safety and incident response: follow maritime rules, report issues, reassure guests.
- Food allergy handling: log requests, coordinate with galley, prevent cross-contact.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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