Hotel and Catering Training
Boost your hotel and catering performance with hands-on training in guest journey design, F&B operations, service standards, KPIs, and staff coaching—built for travel and tourism professionals who want higher ratings, smoother shifts, and repeat bookings. This course equips you with practical tools to elevate service quality, analyse performance metrics, and implement effective training plans for lasting improvements in satisfaction, efficiency, and revenue.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Hotel and Catering Training provides practical tools to quickly enhance service quality. You will learn to map guest journeys, interpret key KPIs like RevPAR and ADR, identify complaint root causes, create clear SOPs and checklists, establish SMART standards, and manage shifts effectively. Through real-world methods, feedback systems, and improvement strategies, gain confidence to increase guest satisfaction, operational efficiency, and revenue in hospitality settings.
Elevify advantages
Develop skills
- Guest journey mapping: optimise every hotel touchpoint from arrival to checkout.
- Hotel KPI reading: interpret RevPAR, ADR and feedback to boost performance fast.
- Shift and staffing control: plan rosters, brief teams and manage peak hotel demand.
- Service standards design: build clear SOPs, checklists and SMART goals that work.
- Training plan creation: design quick, targeted hotel and F&B training that sticks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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