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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides essential tools for setting quality standards, tracking performance, and resolving issues swiftly in hospitality and tourism. You will learn to utilise customer reviews and surveys as key performance indicators, chart guest journeys, define service levels, mitigate risks, and conduct audits. It includes practical SOPs, checklists, and training resources to enhance guest satisfaction, minimise complaints, and ensure operational consistency.

Elevify advantages

Develop skills

  • Develop tourism KPIs from reviews and surveys as quality metrics.
  • Create SMART service standards for each tourist journey stage.
  • Produce SOPs, checklists, and SLAs for reliable travel quality.
  • Handle complaints efficiently with intake, escalation, and resolution processes.
  • Drive ongoing improvements via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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