Hospitality & Tourism Quality Management Course
Gain expertise in hospitality and tourism quality management using practical tools to monitor KPIs, establish service standards, assess risks, train staff, and leverage guest feedback for continuous enhancements throughout the travel experience. This course equips you to elevate satisfaction and streamline operations effectively.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides essential tools for setting quality standards, tracking performance, and resolving issues swiftly in hospitality and tourism. You will learn to utilise customer reviews and surveys as key performance indicators, chart guest journeys, define service levels, mitigate risks, and conduct audits. It includes practical SOPs, checklists, and training resources to enhance guest satisfaction, minimise complaints, and ensure operational consistency.
Elevify advantages
Develop skills
- Develop tourism KPIs from reviews and surveys as quality metrics.
- Create SMART service standards for each tourist journey stage.
- Produce SOPs, checklists, and SLAs for reliable travel quality.
- Handle complaints efficiently with intake, escalation, and resolution processes.
- Drive ongoing improvements via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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