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Hospitality Receptionist Training

Hospitality Receptionist Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Hospitality Receptionist Training develops confident front desk skills for busy city hotels. Learners master professional greetings, active listening, de-escalation for stressed guests, clear phone and email communication, accurate reservations, rate and inventory basics, PMS check-in workflows, complaint handling, and post-stay documentation to ensure smooth stays and consistent high-standard service daily.

Elevify advantages

Develop skills

  • Guest communication mastery: handle calls, emails, and in-person requests with ease.
  • Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
  • Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
  • Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
  • Guest profile optimisation: log preferences and post-stay notes to boost repeat stays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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