Hospitality Receptionist Training
Master front desk essentials, reservations, guest communication, and complaint handling in this Hospitality Receptionist Training. It builds confident, service-focused professionals ready for four-star city hotels and global travel and tourism careers. Develop skills in professional greetings, active listening, de-escalation, clear phone and email communication, accurate reservations, PMS check-in workflows, and post-stay documentation for smooth guest experiences and high-standard service.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Hospitality Receptionist Training develops confident front desk skills for busy city hotels. Learners master professional greetings, active listening, de-escalation for stressed guests, clear phone and email communication, accurate reservations, rate and inventory basics, PMS check-in workflows, complaint handling, and post-stay documentation to ensure smooth stays and consistent high-standard service daily.
Elevify advantages
Develop skills
- Guest communication mastery: handle calls, emails, and in-person requests with ease.
- Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
- Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
- Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
- Guest profile optimisation: log preferences and post-stay notes to boost repeat stays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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