Reservations Agent Course
This course equips aspiring reservations agents with essential skills for handling New Zealand intercity rail bookings, from client consultation to professional confirmations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Reservations Agent Course provides practical skills to research New Zealand intercity rail options, compare operators, schedules, and service classes, and build clear round-trip proposals for routes like Auckland–Wellington. Learn to interpret client emails, ask focused clarification questions, document reservations accurately, explain fare rules, handle changes and rebookings, and write professional, client-ready confirmations every time.
Elevify advantages
Develop skills
- Client needs analysis: quickly decode travel emails into clear rail requests.
- Rail research mastery: compare New Zealand train routes, schedules, classes, and fares.
- Option building: craft round-trip rail itineraries with smart price–time tradeoffs.
- Policy-savvy advising: explain fare rules, changes, refunds, and booking timing.
- Pro email communication: write sharp confirmations, changes, and rebooking offers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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