APMR Agent Training
APMR Agent Training enhances your expertise in providing safe assistance for passengers with reduced mobility, including emergency medical responses, effective communication, wheelchair transfers, and coordination with airport teams. You'll learn to prioritise needs during peak times, comply with IATA, ICAO, and local regulations, and handle service animals confidently, ensuring dignified service in all airport scenarios.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to help passengers with reduced mobility safely and effectively. You'll master health and emergency procedures, communication strategies for those with limited English or vision impairment, proper wheelchair handling and transfers, guide dog management, documentation, and seamless coordination with airlines, security, and medical staff to ensure compliant and respectful travel experiences.
Elevify advantages
Develop skills
- Emergency response for unwell passengers: respond swiftly, record details, and liaise with teams.
- Safe mobility and wheelchair support: execute secure transfers and boarding procedures confidently.
- Clear communication with vision-impaired or low-English passengers: use calm, respectful methods.
- Peak-period triage abilities: assess situations rapidly and prioritise PRM assistance.
- Compliance with PRM and service animal regulations: follow IATA, ICAO, and local guidelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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