Head Waiter Training
Gain mastery in head waiter expertise for thriving bars and restaurants. The course covers crisis management, team leadership, guest recovery techniques, and service optimisation strategies to manage high-pressure periods, preserve exceptional guest experiences, and maintain smooth operations throughout each shift. Ideal for elevating performance in busy hospitality settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical Head Waiter Training course develops leadership, crisis management, and guest recovery abilities. Participants learn to oversee dining room operations seamlessly, liaise with kitchen and bar teams, handle staff shortages, address complaints effectively, and sustain team morale. It provides practical scripts, checklists, and templates to enhance service efficiency, safeguard guest satisfaction, and ensure reliable high standards across every shift.
Elevify advantages
Develop skills
- Crisis management: respond to equipment breakdowns and service disruptions promptly.
- Team leadership: conduct briefings, mentor servers, and boost morale during intense periods.
- Dining room oversight: allocate sections evenly, handle bookings, and maximise table turnover.
- Kitchen and bar coordination: control order pacing, address delays, and prioritise guest satisfaction.
- Guest recovery: address issues swiftly, offer compensations, and restore customer loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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