Troubleshooting Course
This course equips IT professionals with essential troubleshooting skills for networks, Windows systems, and hardware, emphasizing structured diagnostics, documentation, and efficient problem resolution.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Troubleshooting Course provides a clear, repeatable process to sort out problems quicker and with confidence. Learn structured troubleshooting, LAN and VoIP diagnostics, Windows file sharing and permissions, laptop hardware and performance checks, and Windows 10/11 system tools. Develop solid communication, documentation, and escalation skills so every ticket is handled accurately, efficiently, and professionally.
Elevify advantages
Develop skills
- Structured troubleshooting: apply fast, repeatable diagnostic frameworks.
- Network and VoIP fixes: resolve LAN, Wi-Fi, DNS, and call quality issues.
- Windows access repair: diagnose NTFS, shares, and authentication failures.
- Laptop performance tuning: solve driver, thermal, and storage-related slowdowns.
- Pro IT documentation: write clear tickets, evidence, and escalation notes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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