Sphinx course
Gain expertise in Sphinx for transforming customer experience survey data and open-text feedback into actionable insights. Master survey design, NPS and satisfaction metrics, text analytics, dashboard creation, and reporting optimised for tech teams and data-driven strategies, ensuring clear communication of customer insights for better decision-making.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches you to craft effective customer surveys, clean and import data, and create reliable NPS and satisfaction metrics. You'll analyse segments, open-text responses, and key drivers, transforming insights into executive summaries, dashboards, and reports that drive data-informed decisions and ongoing experience enhancements.
Elevify advantages
Develop skills
- Text analytics with Sphinx: rapidly code themes and quantify customer sentiments.
- Survey data preparation: efficiently clean, recode, and import CX datasets into Sphinx.
- NPS and satisfaction metrics: calculate, validate, and interpret key CX scores accurately.
- CX survey design: develop unbiased questionnaires that map the full customer journey.
- Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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