OTRS training
Master OTRS for a high-performing service desk. Design ticket lifecycles, queues, SLAs, knowledge bases, automations, and dashboards to reduce resolution times, avoid SLA breaches, and provide scalable IT support.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Learn to design OTRS queues, services, and SLAs for organised requests and timely delivery, with defined ticket states and required fields. Create templates, integrate knowledge bases, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to monitor performance, prevent SLA violations, and enhance support operations.
Elevify advantages
Develop skills
- Design OTRS queues and SLAs to create efficient multi-level support.
- Master ticket lifecycle with states, routing, and auto-assignment.
- Build knowledge bases and templates for quick, reusable responses.
- Track performance using reports and dashboards for SLA compliance.
- Set up secure assignment and escalation for smooth handoffs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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