Log in
Choose your language

OTRS training

OTRS training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Learn to design OTRS queues, services, and SLAs for organised requests and timely delivery, with defined ticket states and required fields. Create templates, integrate knowledge bases, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to monitor performance, prevent SLA violations, and enhance support operations.

Elevify advantages

Develop skills

  • Design OTRS queues and SLAs to create efficient multi-level support.
  • Master ticket lifecycle with states, routing, and auto-assignment.
  • Build knowledge bases and templates for quick, reusable responses.
  • Track performance using reports and dashboards for SLA compliance.
  • Set up secure assignment and escalation for smooth handoffs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the duration of the courses?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course