Jira Service Desk training
4.8/5
Master Jira Service Management Cloud for IT support. Learn to configure service projects, request types, portals, SLAs, queues, automation, workflows, dashboards, reports, and knowledge management to reduce resolution times, improve CSAT, and create scalable ITSM processes for high-performing tech teams.

4.8 in rating
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain hands-on expertise in Jira Service Management Cloud. Configure service projects, design request types and portals, implement SLAs and automation, build queues for teams, set up approvals, workflows, dashboards, reports, and plan knowledge bases, communication, and email-to-portal transitions.
Elevify advantages
Develop skills
- Set up JSM projects quickly using ITSM templates, roles, SSO, and licensing.
- Design intuitive request portals with clear types, forms, and user-friendly UX.
- Master SLAs, priorities, and scalable automation rules.
- Engineer workflows including approvals, incident processes, and secure transitions.
- Build dashboards, KPIs, JSM reports, CSAT metrics, and executive views.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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