IT troubleshooting training
This course equips participants with vital IT troubleshooting skills for everyday support challenges. Delve into resolving email non-delivery, accelerating slow Windows laptops, stabilising chat and cloud apps, and recovering shared drive access. Employ proven, repeatable processes favoured by contemporary IT teams to swiftly handle incidents and minimise downtime across diverse environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient IT troubleshooting through this practical course. Learners will diagnose email delivery failures, resolve mailbox and gateway faults, and implement core SPF, DKIM, DMARC protocols. Address sluggish laptops via Windows tools, enhance speed, and deploy secure fixes. Fix chat services, cloud applications, and network drives using systematic methods, effective reporting, and strategies to prevent repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: rapidly identify, assess, and correct undelivered emails.
- Optimise Windows laptops: leverage native diagnostics to fix performance lags quickly.
- Stabilise cloud apps: detect and repair disruptions in messaging and video calls.
- Restore network drives: reinstate access, rights, and connections for shared files.
- Master systematic troubleshooting: utilise structured steps for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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