IT support technician training
This course equips you with essential IT support skills to handle real-world issues like Wi-Fi and network problems, printer and USB faults, AV troubleshooting, account management, and professional help desk practices including ticket handling and SLAs, advancing your career in IT support.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain hands-on, job-ready skills for IT support. Master ticket triage, SLAs, escalation procedures, Windows accounts, Active Directory, identity management, Wi-Fi fixes, printer troubleshooting, and collaboration tools using proven diagnostics. Develop strong communication, documentation, and remote support skills in this practical course.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using key CLI tools.
- Printer and print server fixes: Quickly address queues, spooler errors, and driver problems.
- Windows and Active Directory accounts: Troubleshoot logins, account locks, and domain joins.
- User provisioning and file permissions: Efficiently onboard staff and manage secure file shares.
- Help desk communication: Professionally manage tickets, meet SLAs, and deal with challenging users.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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