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IT support technician training

IT support technician training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Gain hands-on, job-ready skills for IT support. Master ticket triage, SLAs, escalation procedures, Windows accounts, Active Directory, identity management, Wi-Fi fixes, printer troubleshooting, and collaboration tools using proven diagnostics. Develop strong communication, documentation, and remote support skills in this practical course.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve connectivity issues using key CLI tools.
  • Printer and print server fixes: Quickly address queues, spooler errors, and driver problems.
  • Windows and Active Directory accounts: Troubleshoot logins, account locks, and domain joins.
  • User provisioning and file permissions: Efficiently onboard staff and manage secure file shares.
  • Help desk communication: Professionally manage tickets, meet SLAs, and deal with challenging users.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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