IT Support Specialist Course
The IT Support Specialist Course equips learners with essential skills for effective IT support, focusing on troubleshooting, ticket management, and knowledge base development to enhance organizational efficiency and user satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course provides practical, job-ready skills to handle tickets with confidence, improve communication, and document every step clearly. Learn to diagnose Windows performance issues, fix email and Microsoft 365 connectivity, manage access to shared resources, and build preventive guides and knowledge bases that reduce recurring problems and boost user satisfaction across your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: craft clear guides, KB articles, and microlearning assets.
- Troubleshoot Windows laptops fast: diagnose performance, storage, and network issues.
- Resolve Microsoft 365 and email issues: fix Outlook, auth, DNS, and connectivity.
- Master ticket handling: structured triage, documentation, escalation, and follow-up.
- Manage shared folders securely: analyse permissions, access errors, and client issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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