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IT Support Course
Master the essentials of IT support with our comprehensive IT Support Course, designed for technology professionals keen to boost their skills. Dive into troubleshooting email issues, network connectivity fundamentals, and email server management. Gain expertise in email system fundamentals, implement effective solutions, and analyse logs with precision. Learn to document and report with clarity, ensuring future prevention. This high-quality, practice-focused course is your gateway to becoming an IT support expert.
- Master email troubleshooting: Diagnose and resolve common email issues efficiently.
- Network diagnostics: Utilize tools like ping and traceroute for connectivity solutions.
- Email server management: Configure, update, and monitor server performance effectively.
- Log analysis skills: Identify patterns and understand server logs for proactive support.
- Technical documentation: Document troubleshooting steps and write clear technical reports.

4 to 360 hours flexible workload
certificate recognised by the NZQA
What will I learn?
Master the essentials of IT support with our comprehensive IT Support Course, designed for technology professionals keen to boost their skills. Dive into troubleshooting email issues, network connectivity fundamentals, and email server management. Gain expertise in email system fundamentals, implement effective solutions, and analyse logs with precision. Learn to document and report with clarity, ensuring future prevention. This high-quality, practice-focused course is your gateway to becoming an IT support expert.
Elevify advantages
Develop skills
- Master email troubleshooting: Diagnose and resolve common email issues efficiently.
- Network diagnostics: Utilize tools like ping and traceroute for connectivity solutions.
- Email server management: Configure, update, and monitor server performance effectively.
- Log analysis skills: Identify patterns and understand server logs for proactive support.
- Technical documentation: Document troubleshooting steps and write clear technical reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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