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IT Support Course

IT Support Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This IT Support Course provides practical, step-by-step skills to sort out Windows 10 performance problems, diagnose VPN and remote connection issues, and quickly fix printer and peripheral faults. You'll learn effective ticket triage, user communication, and escalation procedures, along with troubleshooting Microsoft 365 identities, solid interviewing techniques, and documentation to offer reliable, efficient support in any setting.

Elevify advantages

Develop skills

  • Windows performance fixes: quickly diagnose sluggish PCs using built-in tools.
  • VPN and remote access: resolve authentication, DNS, and client issues swiftly.
  • Printer and peripheral support: identify driver, queue, and network problems.
  • Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
  • Pro IT ticketing: triage, document, and communicate clearly in short cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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