digital mediation training
This course trains professionals to confidently assist vulnerable users with online public services. It covers designing smooth onboarding, inclusive user experiences, safety coaching, workflow mapping for services like health appointments and unemployment benefits, and data-driven refinements for better support.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain skills to guide users through digital public services with confidence. Master designing user-friendly onboarding, supportive communication scripts, and clear instructions for hesitant users. Learn accessibility, safety, privacy practices, and step-by-step workflows for health bookings and benefit claims, plus tools for evaluation and ongoing enhancements.
Elevify advantages
Develop skills
- Design seamless digital onboarding for supportive user journeys.
- Apply inclusive UX for low literacy, disabilities, and language barriers.
- Coach on safety with passwords, 2FA, scams, and consent in simple terms.
- Map service workflows into clear, guided steps for e-services.
- Use data on usage, failures, and feedback to improve support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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