Customer Relationship Management Course
This course equips you with essential skills to implement and optimize CRM systems for better customer engagement and business performance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Customer Relationship Management Course shows you how to design a practical CRM data model, clean and migrate records, and build reliable dashboards for pipeline, revenue, and support performance. Learn to define secure roles, protect sensitive fields, and configure audit trails while creating automated lead, ticket, and follow-up workflows that drive adoption, clear reporting, and measurable business results.
Elevify advantages
Develop skills
- Design CRM data models: map Accounts, Contacts, Leads, and Deals fast.
- Build clean CRM databases: dedupe, standardise, and validate customer data.
- Configure secure CRM access: set roles, field security, and audit trails.
- Automate sales and support: create lead routing, SLAs, and ticket workflows.
- Create executive CRM dashboards: track MRR, churn, pipeline, and support KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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