Aided Course
Optimised IT Support Automation Course equips IT professionals to automate support processes, lower ticket numbers, and accelerate fixes using guides, scripts, AI recommendations, and performance metrics—transforming common password and VPN challenges into smooth, data-informed operations that enhance efficiency and satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate existing support processes, reduce duplicate requests, and create streamlined, automated ticket management from start to finish. You'll develop hands-on guides for password resets and VPN problems, monitor performance with data and visuals, and use scripts, templates, and AI to minimise manual tasks while boosting reliability, security, and user happiness daily.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN access with quick, trackable, error-free solutions.
- Design automated ticket pathways for intelligent intake, sorting, assignment, and completion.
- Create reliable scripts and templates to eliminate repetitive tasks safely.
- Monitor key IT support metrics using dashboards for response times, resolutions, volume, and feedback.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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