AI Automation Course
Master AI automation for customer email-to-CRM workflows. Design AI agents, integrate RPA tools, reduce manual work, cut handling time, and boost data accuracy with robust monitoring, governance, and human-in-the-loop safeguards. This course equips you to build efficient, secure, and maintainable automation pipelines that transform support operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This AI Automation Course teaches you to map manual email-to-ticket workflows, identify bottlenecks, and prioritise automation for maximum impact. You'll design reliable AI and RPA flows, define data models, and implement human-in-the-loop reviews. Gain skills in tool selection, security management, performance monitoring, and KPI tracking to ensure your automated customer support pipeline remains accurate, compliant, and straightforward to maintain.
Elevify advantages
Develop skills
- Design AI-RPA workflows: map email-to-CRM processes with clear human handoffs.
- Build robust prompts: craft, validate, and monitor LLM agents for ticket automation.
- Integrate tools quickly: connect LLMs, RPA, and CRMs using secure APIs and logging.
- Operationalise safely: track KPIs, manage risks, and govern AI automations.
- Analyse processes: quantify pain points and define high-ROI automation scope.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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