Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, de-escalating crises online, upholding ethical standards and privacy, and making swift referrals. Participants learn to craft clear, empathetic messages under pressure, ensuring user safety while safeguarding their own mental health through resilience-building self-care and professional development strategies.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies for managing sensitive online conversations confidently. You'll master trauma-informed communication techniques, crisis de-escalation methods, and how to deliver clear, compassionate responses within strict time and length constraints. Develop expertise in maintaining ethical boundaries, safeguarding privacy, making effective referrals, and conducting follow-ups, all while prioritising your wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful programme.
Elevify advantages
Develop skills
- Trauma-informed online communication: deliver clear, empathetic, and safe responses in chats.
- Crisis de-escalation skills: soothe heightened emotions digitally and recognise escalation triggers.
- Ethical online support practices: uphold privacy, clarify boundaries, and log interactions securely.
- Quick referral expertise: connect users efficiently to crisis, housing, and mental health services.
- Helper resilience building: combat secondary trauma using effective self-care techniques.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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