Mediation Agent Training
This course equips you with essential mediation skills for social work in public spaces. You will learn to diagnose conflicts, identify stakeholders, facilitate inclusive dialogues, and create enduring community agreements that foster safer, more cooperative neighbourhoods and promote lasting peace.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in mediation for public spaces: analyse conflicts, map stakeholders, design inclusive processes, build trust across groups, create action plans and agreements, collaborate with authorities, and monitor progress for sustained peace and responsibility.
Elevify advantages
Develop skills
- Identify conflicts by mapping stakeholders, needs, and tensions in public spaces.
- Design safe and inclusive mediation sessions with effective dialogue methods.
- Facilitate discussions using circles, world cafés, and role-playing activities.
- Develop community agreements and practical follow-up action plans.
- Monitor outcomes by tracking progress, collecting feedback, and adjusting strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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