Conflict Resolution Methods & Group Dynamics Course
Gain confidence in navigating complex group dynamics within social services. Develop skills in conflict resolution, tension reduction, restorative methods, and trauma-sensitive facilitation to foster trust, minimise conflict, and ensure support groups remain safe and welcoming for all participants.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course boosts your ability to facilitate challenging support groups using proven conflict resolution techniques and trauma-aware approaches. Master reading group interactions, calming heated situations, establishing clear guidelines, and handling disruptive actions while safeguarding your wellbeing. Acquire ready-to-use tools, dialogue guides, and session outlines for immediate application in community environments.
Elevify advantages
Develop skills
- Facilitate support groups by applying group dynamics principles in practical sessions.
- Quickly resolve conflicts using non-violent communication, de-escalation tactics, and trauma-informed guides.
- Handle challenging behaviours by safely redirecting sarcasm, side conversations, and dominant talkers.
- Create focused interventions by designing 3-4 effective conflict resolution sessions.
- Safeguard your wellbeing through ethical practices, firm boundaries, and strategies to prevent burnout.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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