Quality Management in Archives and Libraries Course
Enhance cataloguing accuracy and user services in archives and libraries through effective quality management techniques. Gain skills to identify errors, define SMART objectives, monitor performance indicators, mitigate risks, and implement simple processes that improve precision, reliability, and customer satisfaction across your operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate cataloguing and user service issues, create effective quality indicators, and establish SMART, measurable goals. You'll master practical processes for identifying errors, gathering feedback, and monitoring services, while developing action plans, handling risks, and maintaining improvements using straightforward tools, templates, and training methods.
Elevify advantages
Develop skills
- Design quality metrics to develop precise cataloguing and service indicators.
- Write SMART objectives to establish clear, measurable quality targets for libraries.
- Implement cataloguing QA workflows to quickly detect, fix, and avoid record errors.
- Improve user services by standardising desk interactions, surveys, and feedback systems.
- Plan for risks and actions to identify issues, implement solutions, and maintain quality gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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