Log in
Choose your language

Telephone Switchboard Training

Telephone Switchboard Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Telephone Switchboard Training equips you with hands-on, step-by-step skills to confidently operate modern PBX and multi-line phone systems. Master professional greeting and hold scripts, de-escalate upset callers, route complex calls accurately, and recover from errors professionally. Become proficient in call logging, confidentiality protocols, voicemail, and call forwarding to ensure every interaction is efficient, accurate, and upholds exceptional service quality.

Elevify advantages

Develop skills

  • Professional call control: manage multi-line PBX traffic calmly and precisely.
  • De-escalation scripts: soothe upset callers and convey bad news respectfully.
  • Smart call routing: screen, prioritise, and transfer executive calls seamlessly.
  • Error recovery: resolve misrouted or dropped calls swiftly and log incidents clearly.
  • Confidential handling: manage HR, legal, and executive calls with strict privacy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the duration of the courses?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course