Telephone Switchboard Training
Gain expertise in modern telephone switchboard operations for secretarial roles: handle multi-line PBX systems, route calls efficiently under pressure, apply professional scripts, manage sensitive discussions, log incidents accurately, and provide calm, confident service consistently. This course builds practical skills for precise call management and high service standards.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Telephone Switchboard Training equips you with hands-on, step-by-step skills to confidently operate modern PBX and multi-line phone systems. Master professional greeting and hold scripts, de-escalate upset callers, route complex calls accurately, and recover from errors professionally. Become proficient in call logging, confidentiality protocols, voicemail, and call forwarding to ensure every interaction is efficient, accurate, and upholds exceptional service quality.
Elevify advantages
Develop skills
- Professional call control: manage multi-line PBX traffic calmly and precisely.
- De-escalation scripts: soothe upset callers and convey bad news respectfully.
- Smart call routing: screen, prioritise, and transfer executive calls seamlessly.
- Error recovery: resolve misrouted or dropped calls swiftly and log incidents clearly.
- Confidential handling: manage HR, legal, and executive calls with strict privacy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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