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Switchboard Operator Training

Switchboard Operator Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, and documentation. Utilise performance metrics to enhance service quality and reliability in a fast-paced environment.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and clear transfers swiftly.
  • Priority call routing: apply procedures to triage, escalate, or take messages quickly.
  • Multi-line management: handle queues, holds, and callbacks with composure.
  • Telephony tools fluency: utilise PBX, VoIP, IVR, and analytics effectively.
  • Continuous improvement: monitor metrics like ASA, AHT, and quality to enhance performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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