Receptionist & Concierge Course
This Receptionist and Concierge Training equips learners with essential front-desk expertise, including clear communication, visitor verification and access management, secure package handling with full chain-of-custody tracking, efficient time management under pressure, and safe responses to potential security issues. It fosters the professionalism, composure, and precise record-keeping required for secretariat roles, ensuring secure and efficient operations every day.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical Receptionist and Concierge Training develops key front-desk skills in communication, visitor registration, access control, safety protocols, and professionalism. Participants learn effective greeting techniques, de-escalation methods, multitasking approaches, time management strategies, package handling procedures, logging systems for digital and paper records, chain-of-custody processes, and responses to suspicious items to ensure security for people, property, and information daily.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate tensions, and direct them efficiently.
- Control visitor access securely: check identifications, distribute badges, and adhere to protocols.
- Handle packages with chain-of-custody: record, store, and distribute items safely and accurately.
- Manage reception time effectively: prioritise tasks, multitask proficiently, and remain calm.
- Respond to incidents capably: identify suspicious items, take safe actions, and log details thoroughly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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