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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Elevate your front desk expertise with this hands-on Reception and Switchboard Hostess Training. Master streamlined desk organisation, polished phone etiquette, smooth visitor procedures, and ready scripts for routine and challenging scenarios. Build strong security knowledge, confidentiality standards, and stress resilience to manage high-pressure periods with poise, ensuring a professional, dependable first impression daily.

Elevify advantages

Develop skills

  • Design efficient front desk workflows for quick, organised reception and switchboard operations.
  • Handle professional phone interactions by greeting, routing, and managing multiline calls confidently.
  • Control visitors and lobby areas through guest registration, waiting management, and VIP access protocols.
  • Master difficult interactions using proven scripts to calmly address upset callers and visitors.
  • Implement security and confidentiality measures including access controls, privacy rules, and logging procedures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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