Reception and Switchboard Hostess Training
Gain essential reception and switchboard hostess skills for contemporary secretarial positions. Master professional phone etiquette, effective visitor management, security protocols, and confidentiality practices. Utilise practical scripts and tools to remain composed, organised, and productive even on the busiest days.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Elevate your front desk expertise with this hands-on Reception and Switchboard Hostess Training. Master streamlined desk organisation, polished phone etiquette, smooth visitor procedures, and ready scripts for routine and challenging scenarios. Build strong security knowledge, confidentiality standards, and stress resilience to manage high-pressure periods with poise, ensuring a professional, dependable first impression daily.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick, organised reception and switchboard operations.
- Handle professional phone interactions by greeting, routing, and managing multiline calls confidently.
- Control visitors and lobby areas through guest registration, waiting management, and VIP access protocols.
- Master difficult interactions using proven scripts to calmly address upset callers and visitors.
- Implement security and confidentiality measures including access controls, privacy rules, and logging procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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