Reception Agent Training
Master Reception Agent skills for front desk roles: handle check-ins, PMS systems, payments, guest requests, and conflicts confidently. Learn prioritisation, communication scripts, and service recovery techniques to ensure smooth, professional experiences at every guest interaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Reception Agent Training equips you with practical skills to manage check-in processes, PMS workflows, and payment procedures confidently. Master prioritising guests in busy times, handling upgrades, overbookings, special requests, plus clear scripts for communication, policy explanations, and conflict resolution for seamless arrivals, stays, and departures.
Elevify advantages
Develop skills
- Fast check-in mastery: streamline PMS workflows and room assignments with ease.
- Front desk triage: prioritise guests, multitask, and control peak-time traffic.
- Secure payments & IDs: apply hotel rules for cards, cash, and legal verification.
- Guest scenario handling: manage walk-ins, upgrades, late check-outs, and families.
- Conflict recovery tools: de-escalate issues, offer solutions, and document cases.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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