Public Reception Training
Master essential public reception skills for secretariat positions: efficiently manage documents and visitors, control queues, resolve conflicts, and communicate professionally via in-person, phone, and email interactions while safeguarding data confidentiality and remaining composed under pressure. Develop resilience and precision in high-volume environments to deliver outstanding service consistently.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical skills to manage visitors confidently and efficiently. You'll learn to handle missing documents, guide transactions, organise queues, maintain confidentiality, and comply with legal requirements. Gain expertise in clear communication, conflict resolution, stress management, and use effective phone and email templates for professional daily public service.
Elevify advantages
Develop skills
- Reception fundamentals: manage IDs, missing documents, and follow-ups effortlessly.
- Visitor management: organise queues, signage, and directions in busy settings.
- Conflict handling: de-escalate disputes and calm upset visitors safely.
- Clear communication: apply scripts, tone control, and active listening techniques.
- Multi-channel support: provide accurate info consistently by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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