Physical and Telephone Reception Training
Master front-desk and phone reception for secretariat roles in this practical course. Gain confidence in professional greetings, check-in processes, visitor management, clear call scripts, voicemail handling, and accurate logging. Build skills in confidentiality, privacy, document security, de-escalation, time management, and multitasking to maintain a calm, organised reception area with impeccable professionalism.
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This hands-on course develops confident front-desk skills for face-to-face and telephone reception. You will learn professional greetings, check-in procedures, visitor flow management, call scripts, voicemail protocols, and precise logging. Enhance confidentiality, privacy, document security, de-escalation techniques, time management, and multitasking to ensure a smooth, organised reception environment.
Elevify advantages
Develop skills
- Front desk greeting mastery: convert walk-ins into scheduled appointments fast.
- Professional phone etiquette: handle new, existing, and misdirected calls smoothly.
- Confidential reception skills: protect client data, documents, and conversations.
- De-escalation at reception: calm upset visitors and manage long waiting times.
- Reception documentation: log visitors, calls, and messages with clear, usable notes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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