Administrative Reception Training
Master front-desk excellence in Administrative Reception Training. Develop clear phone and email communication skills, manage visitors and queues effectively, handle complaints calmly under pressure, and deliver professional Secretariat-level support to executives and clients for improved daily operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Administrative Reception Training equips you with confident front-desk skills including clear phone communication, professional email writing, and effective visitor management. Master call scripts, greetings, complaint handling, service recovery, time management, queue control, and multilingual support. This practical course provides ready-to-use tools to boost operations and client satisfaction in busy reception environments.
Elevify advantages
Develop skills
- Professional reception conduct: greet, guide, and protect visitor privacy.
- Phone mastery: handle calls, complaints, holds, and messages with confidence.
- Clear business writing: craft concise, polite emails, notices, and handovers.
- Visitor flow control: manage check-ins, queues, and hosts during busy periods.
- Service recovery tactics: resolve conflicts, de-escalate, and restore trust fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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