Administrative and Reception Employee Training
Gain expertise in front desk tasks through professional reception techniques, visitor management processes, telephone skills, and stress handling. Perfect for admin teams aiming to provide seamless service, maintain confidentiality, and tackle all scenarios with poise. This course builds confidence in daily operations for consistent excellence.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Admin and Reception Staff Training equips you with practical skills to handle visitors, calls, and deliveries confidently. Master greeting protocols, call handling and de-escalation, visitor check-in, badge and parcel procedures, plus efficient record-keeping. Enhance opening routines, safeguard privacy, manage stress effectively, and use performance metrics for reliable, top-notch front desk service.
Elevify advantages
Develop skills
- Front desk preparation: set up, organise, and ready a professional reception space.
- Visitor and parcel handling: record, check, badge, and direct deliveries accurately.
- Telephone skills and routing: handle queues, transfers, and scripts smoothly.
- Face-to-face interactions: welcome, calm tensions, and secure privacy assuredly.
- Reception stress management: remain composed, prioritise, and boost key metrics quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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