4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. You'll learn to analyse usage, support data, and financial indicators, develop 12-month account plans, map stakeholders, and craft targeted communications. Gain expertise in churn prevention, expansion strategies, negotiation techniques, and risk dashboards to confidently drive renewals, upsells, and long-term customer value.
Elevify advantages
Develop skills
- SaaS account diagnostics: analyse usage, support, and revenue to identify risks swiftly.
- 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
- Expansion playbooks: create cross-sell and upsell strategies that boost ARR rapidly.
- Risk mitigation systems: develop alerts, playbooks, and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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