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Key Account Management Course

Key Account Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. You'll learn to analyse usage, support data, and financial indicators, develop 12-month account plans, map stakeholders, and craft targeted communications. Gain expertise in churn prevention, expansion strategies, negotiation techniques, and risk dashboards to confidently drive renewals, upsells, and long-term customer value.

Elevify advantages

Develop skills

  • SaaS account diagnostics: analyse usage, support, and revenue to identify risks swiftly.
  • 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
  • Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
  • Expansion playbooks: create cross-sell and upsell strategies that boost ARR rapidly.
  • Risk mitigation systems: develop alerts, playbooks, and reviews to avert churn.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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