Customer Service in the Sales Process Course
Master customer service in sales: deliver impactful greetings, quickly assess needs, manage objections, de-escalate issues, close confidently, and foster loyalty to enhance repeat business and your sales expertise. Boost your professional value through effective interactions and after-sales support.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course teaches confident customer greetings, reading needs, guiding from fitting room to checkout, de-escalation phrases, refund communication, objection handling, closing techniques, product knowledge, garment care advice, and continuous improvement via follow-up and reflection.
Elevify advantages
Develop skills
- De-escalation skills: Calm upset customers quickly using effective phrases.
- Confident greetings: Build trust and rapport with strong first impressions.
- Objection handling: Address concerns on price, fit, and quality to secure sales.
- Needs-based styling: Recommend outfits matching customer preferences.
- After-sales follow-up: Provide care advice, encourage returns, and promote loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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