Customer Interaction Skills Course
Master empathy, active listening, and clear communication to run high-impact 30-minute sales calls. Learn to personalise CRM pitches, handle objections with confidence, and turn small-business conversations into lasting, trust-based relationships. This course builds skills for confident client interactions with small-business owners.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Customer Interaction Skills Course equips you to manage real conversations confidently, with empathy and clarity. You'll learn to read emotional cues, ask targeted diagnostic questions, and structure focused 30-minute calls. Practice simple, persuasive language for nontechnical small-business owners, handle objections collaboratively, and use reflection and role-play to rapidly enhance every client meeting.
Elevify advantages
Develop skills
- Persuasive ROI storytelling: explain value to small retailers in plain language.
- 30-minute call mastery: structure, listen actively, and guide to clear next steps.
- Empathic selling: read emotions, respond with care, and build fast trust.
- Practical objection handling: address price, time, and risk without discounting first.
- High-impact meeting prep: research, personalise scripts, and tailor CRM benefits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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