Back Office Operations Course
This course equips you with essential skills for back office operations in sales environments. Streamline order handling, minimise mistakes, enhance CRM data integrity, and improve delivery timeliness. Discover practical tools, standard operating procedures, and key metrics to manage high volumes of orders effectively, delivering a superior customer experience while maintaining compliance and efficiency across operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient back office operations for managing office equipment orders. This practical course covers order management basics, inventory principles, and CRM data accuracy. You'll implement automation, templates, and standard procedures to minimise errors and delays. Develop abilities in performance metrics, task prioritisation, clear communication, and risk management to process more orders precisely, update customers promptly, and ensure compliant, seamless fulfilment processes.
Elevify advantages
Develop skills
- Master order management: process intricate B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, integrate, and verify sales orders flawlessly.
- Implement basic automation: leverage checklists, macros, and workflows to reduce administrative tasks.
- Drive performance with KPIs: monitor cycle times, fulfilment rates, and error levels in sales operations.
- Optimise customer service: handle delays, returns, and service agreements without impacting business.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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