Retail Sales Associate Course
This course equips retail sales associates with essential skills to enhance customer interactions, boost sales, and build loyalty through structured processes, styling techniques, objection handling, closing strategies, and customer recovery methods.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides a clear, step-by-step guide to greeting customers, asking the right questions, and managing changing room experiences that lead to confident purchasing decisions. Learn practical scripts for making recommendations, addressing price concerns, closing sales smoothly, and handling tricky situations, plus role-playing, performance metrics, and a two-week action plan to rapidly increase conversions and repeat visits.
Elevify advantages
Develop skills
- Structured retail sales process: greet, discover, recommend, close, follow up.
- Apparel styling and add-on sales: build outfits, upsell, and cross-sell quickly.
- Objection handling in-store: ease price concerns and protect your margins.
- Retail closing and loyalty: seal the sale and encourage repeat visits with ease.
- Handling tough customers: de-escalate, recover service, and save the relationship.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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